Shipping Policy

SHIPPING & DELIVERY

1. SHIPPING 

TENGA Europe Wholesale Store offers shipping all across Europe!

All orders are dispatched from our warehouse in Waardenburg, Netherlands, with several delivery methods. 

Orders are dispatched as soon as possible, and we can confirm all orders made by 12:00 CET/CEST on Monday - Friday (excluding local public holidays). 

Would you like to go in details on the lead time for your order? Please feel free to contact us! 

europe@tenga.co.jp

2. DELIVERY FEE & FREE SHIPPING OFFERS

TENGA Europe Wholesale Europe offers free shipping on orders over 500€. 

In case your order is not over 500€, you will be charged based on the weight as the delivery fee. 

TENGA WHOLESALE STORE EUROPE offers shipping all across Europe at the following rates:

Zone Orders 0-10kg Orders 10,001-19,999kg Orders 20kg and up MOQ Free Shipping (Standard) Countries / Regions
Zone 1 €8,00 €9,00 €20,00 €500,00 Belgium, Germany, Luxembourg, Netherlands, Poland
Zone 2 €10,00 €13,00 N/A €500,00 Bulgaria, Czechia, Denmark, Estonia, France, Lithuania, Slovakia
Zone 3 €13,00 €20,00 N/A €500,00 Austria, Croatia, Finland, Hungary, Italy, Norway, Portugal, Slovenia, Spain, Sweden, Switzerland

3. LEAD TIME

Your orders will be shipped the same day. For same day shipping, orders have to be in before 11am. 

All other orders ship out usually within 24 hours. 

If your order will be over 8 cartons, it will be shipped within 2-3 business days.

4. CARRIER 

Depending on the size of the order and country of destination: we use TNT for up to 8 cartons.

The tracking number and carrier info will be provided after dispatching our facility!

If you have any questions about carrier, please feel free to contact to europe@tenga.co.jp